Cordless Handset Mic Issue

[achri332]

I have two of these cordless handset units, one on a 5340, and one on a 5360. Intermittently one will lose mic audio and it requires re-pairing and restarting the phone then it will work for a while. I just got another to be able to have one to swap in and out for testing and it seems to do similar. However when brushing the mic I can hear the loopback echo on the handset so the mic does work, but I don't hear the audio on the phone I've called to test with.

Anything to test, check, thoughts, ideas?

[Tech Electronics]

Achri332,

It sounds like you need to replace them with a new handset or module.

Thanks,

TE

[achri332]

I'll try a new module, the handset should be good it was new old stock.

[acejavelin]

Hopefully you have some in stock... these are wireless handset kits are getting hard to find and ridiculously expensive.

[achri332]

I do luckily. Though I figured out the issue, for anyone else in the future, the extension I borrowed from an unused location's handset was set to NAT being offsite, which resulted in one way audio. Once I swapped it back to Native it was fine. I would've figured this out faster had I immediately tested it with a wired handset.