Hi Guys,
This is my first post here so if I do anything wrong I do apologies!
We have a a load of users working from home at the moment with all the covid stuff going down so we have been using the softphone feature for quite some time.
Since using this feature I am getting alot of complaints about calls being placed straight into a held state after they have been answered. The operator then needs to hang up the call find out the number of the caller and call them back .
When the call is placed on hold, it shows the number of the ring group at the top with the hold sign (rather than the number of the caller).
Has anyone seen this before? Have scoured the internet and have found nothing even remotely close to this
Thanks!