Hello,
We have a MiVoice Office 400 (Release 7.0 HF4 - Version 9250a1 )
Now we got 100 SIP Phone 6940w and tried to bulk import them all.
According to manual we exported the data as Excel file
Configuration => Summary => Export
Then we edited the Excel file (tried 2 ways - both didn't work)
a) added 100 new lines with users (call number),devices,mac-addresses,...
b) deleted the lines of the existing devices and added only the new ones.
Now we imported the file
Configuration => Summary => Import
Import DDIs(DIDs), users, terminals,... => Select XLSM file => OK
Error message:
"An error appeared in the communication server"
Import log
Info,11.Incremental import; no data will be deleted.
Failure,8::0. No user has been found. Nothing can be imported.
Failure,18::0. Could not read file content.
Failure,6::0. Import failed.
How can you see from this error message where exactly the error is?
Is this even the right way to import users and devices?
Thank your any help.
Stefan