Call History

[bilbotel]

Is it possible to disable call history on certain phones? IP 6920 , Mitel 3300 MXe-III 8.0 SP2

Is it something to do with HCI in class of service?

thanks!

[lundah]

I've never had a need to disable it myself, but I did find an older KMS article referencing the HCI/CTI/TAPI COS options needed to be enabled for Call History to work on them, so you could try disabling them on a test COS and see what happens. This will have impact other applications that use HCI/CTI/TAPI to interface with the phone, like MiCC and MiCollab.

[ZuluAlpha]

You could also set Max Call History Records to 0 in the Service Details tab.

[lundah]

You could also set Max Call History Records to 0 in the Service Details tab.

I don't believe that setting does anything on the 6900 phones, since the Call History app is local to the phone rather than stored on the MiVB like with the 5300 series.

[bilbotel]

HCI/CTI/TAPI disable seems to have done the trick. Its for a sensitive/secure engagement.