We upgraded from 5330e to 6940 phones at our front desk. 3300 controlle. Now they use Hot Desk logins instead of ACD, from what I understand.
The issue is if they miss a call, the phone logs them out now. My vendor says they can't have a login button, so they must enter in the Hot Desk extension and password every time once they realize they're logged out and not taking calls. It's frustrating.
1. Is there a way to keep the phone from logging out, only put the phone into Make Busy if they miss a phone call?
2. Is there a way to create a Hot Desk Login button so they don't have to enter in the ext/pass every time?
Thanx.