Hi all,
I have a bit of a strange problem with one of our users. They have an Iphone 6s on OS version 12.1.2 (latest) and are running Micollab app 8.1.112.
The issue appears to only be limited to this device as i have tested on another Iphone 6s without issue.
When sitting on the app home screen, inbound call ringing shows up as expected, allowing you to answer or decline. however, with the app running in the background or the device on lock, ring notifications do not trigger, only the missed call notification after the caller has hung up.
I have put both 6s devices next ot eachother and check background app settings and notifications. they are the same. re-installing the app doesn't make any difference. i have tested the users account on both devices and on one it works as expected, locke screen and minimised app call ringing notifications show up fine.
Any idea's chaps/chappesses?
Rixy