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Author Topic: Business Schedule on ACD Pilot Number  (Read 1311 times)

Offline ZuluAlpha

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Business Schedule on ACD Pilot Number
« on: March 02, 2023, 04:43:37 PM »
A Business Schedule can be used on an ACD Pilot Number, correct? I have a schedule set and applied in Call Rerouting but for some reason at the end of the day 1700 it's not kicking in to Night1 Rerouting. LOCATE FEATURE EXTENSION Displays the correct business schedule but indicates it's not in Night1 mode.
« Last Edit: March 02, 2023, 04:48:09 PM by ZuluAlpha »
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Offline ZuluAlpha

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Re: Business Schedule on ACD Pilot Number
« Reply #1 on: March 02, 2023, 05:02:35 PM »
8.0 SP3 by the way.
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Offline ZuluAlpha

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Re: Business Schedule on ACD Pilot Number
« Reply #2 on: August 08, 2023, 12:44:12 PM »
Even though the system only uses one timezone, I had to explicitly set the Zone ID to "1" in the ACD Path Options.
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