SX200 Express Messenger Mailboxes Missing

[TxHarleyDude]

I have a church that has a SX200 with Express Messenger. One day they noticed that the mailbox were gone. I figured someone got into the system and deleted the installation. When I log into the admin mailbox, the first option is the Delete installation and start a new one is played as expected. However, when I press 1 for that option it tells me that option is invalid.

How can I get the mailboxes back for this customer?

[acejavelin]

If it says that option is not valid, you are not logging in at the installer level... Verify you have the correct password and try again.

Otherwise, those cards are impossible to get support for.