Hey guys,
Is it possible to prolong the ringing before falling to the 1st alternative (which is the embeded mailbox extension in our case).
I've looked at these options but with no luck:
System Options - Call rerouting timer
Class of Service Options - Call Forward No Answer Timer
Here's the setup:
We have a DID configured to route to an ACD path during the day, that's fine. At night, the DID routing is configured to route to an extension where our users can manually configure a call forward via the web interface so calls can be sent to a cell number of their choosing. The DID has a routing 1st alternative that goes to voicemail extension. If the user doesn't answer his cell phone, the voicemail of the DID will pickup. We just wish the ringing on the cell was longer.