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Author Topic: NuPoint call flow issues  (Read 1422 times)

Offline Crowtalks

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NuPoint call flow issues
« on: April 28, 2023, 09:13:13 AM »
I have a call flow I recently built with seven menu points that blind transfer to extensions (all extensions start with 33XX).

I also have a multi-key built to gathered digits. The issue is whenever we try to dial any extension (3XXX) it ignores the multi-key and sends the call to menu point 3.

Any ideas?

Jim
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Offline ZuluAlpha

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Re: NuPoint call flow issues
« Reply #1 on: April 28, 2023, 10:44:45 AM »
Jim, is your "Transfer To" drop down set to "Specified Extension?" Also uncheck Try Call Flow First.
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Offline Crowtalks

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Re: NuPoint call flow issues
« Reply #2 on: April 28, 2023, 10:49:22 AM »
No, the multi-key is set to blind transfer -gathered digits and try call flow is unchecked.

I have other call flows on the same system where multi-key transfer works to gathered digits.

Thanks, Jim
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Offline Crowtalks

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Re: NuPoint call flow issues
« Reply #3 on: April 28, 2023, 11:04:07 AM »
I figured it out...I forgot to increase the number of DTMF digits in the menu...

Jim
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