Author Topic: Call Divert not working from a certain external line??  (Read 1975 times)

Offline armstr_a

  • Full Member
  • ***
  • Posts: 133
  • Karma: +0/-0
    • View Profile
Call Divert not working from a certain external line??
« on: January 18, 2011, 09:45:32 AM »
Hi,

I have a Mitel 3300 setup and a couple of members of staff have a divert feature key to each other. Testing from my mobile the divert works as it should but calls coming from a certain office externally seem to bypass the call divert on the handset and just ring out on it? I have checked the settings for the diverts and re-applied. Any idea what could be causing this?

Thanks in advance

Antony


Offline wiseguy

  • Sr. Member
  • ****
  • Posts: 202
  • Country: nl
  • Karma: +6/-0
    • View Profile
Re: Call Divert not working from a certain external line??
« Reply #1 on: January 18, 2011, 11:20:43 AM »
Are these phones part of a group?

Offline armstr_a

  • Full Member
  • ***
  • Posts: 133
  • Karma: +0/-0
    • View Profile
Re: Call Divert not working from a certain external line??
« Reply #2 on: January 18, 2011, 11:33:48 AM »
Hi,

The 2 numbers in question are in a pick-up group together, no other groups though.

Thanks

Antony





 

Sitemap 1 2 3 4 5 6 7 8 9 10