Author Topic: inserting Holiday schedule into a call flow NuPoint  (Read 1361 times)

Offline Crowtalks

  • Sr. Member
  • ****
  • Posts: 282
  • Country: us
  • Karma: +8/-0
    • View Profile
inserting Holiday schedule into a call flow NuPoint
« on: April 14, 2023, 10:30:27 AM »
I have a call flow with menu points for a department and they are now wanting to add holidays to the call flow.

Can I insert a schedule at the beginning of the call flow, or do I need to build a new one.

When I add the schedule, it throws the rest of the actions under unused tab.

Thanks


Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: inserting Holiday schedule into a call flow NuPoint
« Reply #1 on: April 15, 2023, 04:04:23 PM »
You can insert and then reattach what you have

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: inserting Holiday schedule into a call flow NuPoint
« Reply #2 on: April 17, 2023, 08:56:18 AM »
Once you add that schedule in, you can click the on-hours options and it will list the "Unused actions" it creates and like johnp says you can just add them back in. Just make sure you have some sort of hours or holidays in the schedule or it will always act closed. I've made that mistake before when adding it in, but waiting for a customer to send me the hours they want.

Offline Crowtalks

  • Sr. Member
  • ****
  • Posts: 282
  • Country: us
  • Karma: +8/-0
    • View Profile
Re: inserting Holiday schedule into a call flow NuPoint
« Reply #3 on: April 19, 2023, 08:55:27 AM »
OK, simple enough...thanks for the assist!

Jim


 

Sitemap 1 2 3 4 5 6 7 8 9 10