Mitel Door Entry System

[dexs345]

hello,

On the mitel 3300 i have a door entry system connected to a analog trunk port. apparently it wont work on an analog ext port!

i want to bhe able to sent dtmf tones using a button on the consol. this is fine but i will need to turn on tones and turn it off again. can this be done using a feature code?

on the main reception soft phone unit (think its called a console) there is a button called tone and when she presses tone followed by the release code.... 33 i think it is the door reseases.

However in the evening the door phone rings another phone (ip 5400 hansets) and need to program a button on the phone which turns on tone and enters the release code.

does anyone know what the feature code is?

[bluewhite4]

Your console sounds like its a 5550 IP Console. The reason they have to turn tones on, is the 5550 is a "hot dial" keypad. Meaning that if you dial any digits normally, it will attempt to transfer a caller to those digits. My turning tones on, it sends the DTMF over the conversation.

Normal Mitel phones don't need to have a tones on or off feature as their keypads aren't hot dial. Only consoles have the hot dial feature.

[dexs345]

Thanks for that,

The door entry system is working fine. its connected to a line port and when the door entry picks up the reception rings without a problem. she does have a 5550 console and can trip the mag lock after pressing the access code.

Thanks again