Author Topic: Console softkey ringing on another phone  (Read 1177 times)

Offline bigyorkshire

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Console softkey ringing on another phone
« on: March 22, 2023, 08:41:49 AM »
Hi there,

Customer has asked for a the following...

Main number comes into an attendant console softkey (3001). They also want that softkey to alert another IP phone.

Ususally would just setup a multicall key for this, but it won't let me add a multicall key to the IP phone in question as it comes up and tells me that 3001 is already in use.

Any ideas?


Offline sunspark

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Re: Console softkey ringing on another phone
« Reply #1 on: March 22, 2023, 08:50:01 AM »
hi ,
basically , you can't creat a ring group or multicall on antoher extension.

maybe it's better to use Call forward 1st alt to the second extension , our install a second console.
« Last Edit: March 23, 2023, 04:53:49 AM by sunspark »

Offline bigyorkshire

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Re: Console softkey ringing on another phone
« Reply #2 on: March 22, 2023, 08:59:19 AM »
hi ,
basically , you can't great a ring group or multicall on antoher extension.

maybe it's better to use Call forward 1st alt to the second extension , our install a second console.

That was my belief also, but the customer seemed to think they have had this set up before - made me question it.

Thanks - I'll go back to them.


 

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