If I cant get pickup group to work on the softphone due to it not being able to see when another phone rings, I think ring group may be the answer?
Basically the main reception number say 123 huntgroup which has 8 lines on the phone which are in a terminal hunt group, when it rings I want the softphone to ring also. Is this possible, not sure how to go about as unable to use "123" as the pilot number.
When I try to add "123" as a multicall line on the other phone I want to ring it fails The directory number is in use elsewhere.