STAR Scheduled Time-Based Application Router

[backerman]

We utilize the STAR Scheduled Time-Based Application Router for handling different call routing scenarios. One of those is to automatically transfer calls to a call center after hours. Where do I go to change the phone number those calls get transferred to?

[lundah]

Depends on how the menu is set up. Most likely using a phantom extension with DEE set up to the external number, but it will depend on how your system was set up.

[backerman]

Would you be able to tell me which menu options I could look at first? It looks like it is pointing to a Phantom Extension, but I can't find where that Phantom Extension would point to the external number. It does not look like DEE is set up on that extension.

[Tech Electronics]

Backerman,

Most likely the Phantom is just Call Forwarded Always to the number.

The only way to look at that is through Online Monitor Mode and look under forwarding.

Thanks,

TE

[backerman]

Yes. It is viewable through Online Monitor Mode under System-->Devices and Feature Codes-->Phantom & Hot Desk Profiles-->The Phantom Extension and then Forward Information.
I was not aware of Online Monitor Mode, but now I am.