Mitel Forums > Mitel MiVoice Business/MCD/3300
3300 call center and reps complaining of dropped calls
phonelady55:
Apparently, Mitel has discovered an "issue" in rel. 8.04 that is supposedly fixed in Rel 9.0 - we will upgrade on 12/16 - stay tuned to see if the issue really does go away - I am not so concerned with the folks answering the calls and no one there - that could be anything - but the ones that disconnect in mid-conversation are of concern in a service environment!
ralph:
Can you ask your vendor what the Mitel DPAR number is? (or p.xxxxx number) I'd be interested in looking up the details.
Ralph
phonelady55:
It has been a while and I thought I would update on the "dropped call" issue. Well, we upgraded the software to Rel 9, still had same issue. Ran some traffic, collected call logs and incoming phone numbers etc., had vendor meet on the PRI circuits and they are clean. So, in googling some of the 10 digit phone numbers we have gotten from the reps and also have vendors research has resulted in telemarketing call , cell phone calls and most likely wrong numbers. Out of approximately 60,000 calls/mo - they lose about 480 and most times cannot give me the appropriate information to research the issue. I have logged the 800 numbers with the do not call registry and happy to say my Mitel is humming along nicely ;D.
Chakara:
Thanks for letting us know what the problem appears to have been PhoneLady!
-Chak
MitelMania:
shouldnt the PRI have been providing supervised disconnect toward the mitel?
meaning if a remote caller hangs up the mitel (esp on a PRI) should disconnect the call and not send it through even if a VM port is off hook....
I find a PRI is very fast at tearing down a call when the calling end hangs up.. and even the VM ports clear quickly..
-Christopher
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