Transfer out of UPiQ subroutine

[JosIPVG]

Hello guys and gals,

For a customer thats using Micc we have built a new flow and they are using a UPiQ subroutine to state the Queue position.

When they reach pos5 we would like them to be able to press # to leave a callback/Voicemail but without using the Callback subroutine due to a lack of ports.

Is there any way to be able to transfer out of the UPiQ subroutine to a Subroutine that forwards to a NuPoint box?

[billbry66]

UPIQ is an inqueue workflow so not all options ( tools) are available to it

-havent tested but you can probably do a variable compare and check whether <<UPiqPosition>> = 5
On Match could play a prompt warning them that they are being forced out to voicemail
Then interflow to send it to the voicemail - would have to send to an associated extension rerouted to the mailbox

there are no menu options so you cant ask them to press a digit to select going to voicemail

[JosIPVG]

Goodmorning,

Looking at the UPIQ i do have the option to create a menu to use user input, are you saying this wont work inside a UpiQ subroutine?

[mark.vanderheijden]

You can add a menu into the UPiQ routine and transfer it to a mailbox/message.

[JosIPVG]

You can add a menu into the UPiQ routine and transfer it to a mailbox/message.

Morning Mark,

Problem is i cant use a transfer in the menu , or have it divert to a non UPIQ subroutine so that it will route to our Nupoint Voice2Mail box.

[mark.vanderheijden]

Thats right, you can transfer it to a separate subroutine and do the transfer to NP or embedded there.