MICC 9.3.x.
Where are the Ignite Preview Pane settings configured? I would assume this is global as all of my contact center agents get the same.
In my case, I am trying to open a URL when a call is presented using the screenpopOnRinging variable. In Ignite, the From Phone Number is correct, however the calls are front ended by NuPoint Call Director and the ANI is of the NuPoint Port.
I'd like to know where the "From Phone Number" came into Ignite. I don't see that defined as a variable in YSE. I do see the ANI as a variable and it is correct in the Ignite Preview Pane.
However, my URL I need to present should include the callers phone number... which in this case is NOT the ANI. Perhaps I can leverage where that "From Phone Number" came from into the ScreenPopOnRinging variable.
Thanks.