Hey everybody!
We'd submitted a request to port a phone # into our account to our PRI phone vendor.
Something they did on the back end took all our phones our at 1 PM today - no inbound or outbound calling.
They just called, and we can now receive inbound calls (YAY!) - and we can make outbound calls... EXCEPT - we now have to dial +1.
Meaning, to place a long distance call before, you dialed:
8 (for an outside line) + area code + number.
NOW, since they put the phone system back online, if you dial the same way:
8 (still for the outside line) + area code + number, it cuts off after the 7th digit and disconnects the line...
The tech I talked to just said, "Well just dial a 1," which works! - but means you have to dial:
8 + 1 + Area Code + Number
That means that all the long distance #s programmed into the system are no longer going to work.
The tech is insisting that something on the PHONE system changed (!*)(&$!*($) - but I'm not even sure where to look for where that leading digit is programmed. (And I highly doubt something changed on the phone system, I'm 95% sure it's their screw-up.)
Can anybody point me in the right direction?