system works as follows
call arrives at ACd path
- if no agents available ( not on make busy or on a call)
- after 1st delay timer , call is conferenced with 1st rad
at the end of that RAD a specific MOH file can be selected or left at the Default source
- after the 2nd delay ( starts at the end of RAD1, not from the start of the call)
call is conferenced with the 2nd rad
at the end of that RAD a specific MOH file can be selected or left at the Default source
- after the 3rd delay ( starts at the end of RAD2, not from the start of the call)
call is conferenced with the 3rd rad
at the end of that RAD a specific MOH file can be selected or left at the Default source
- after the 4th delay ( starts at the end of RAD3, not from the start of the call)
call is conferenced with the 4th rad
- then there is an option to repeat last RAD and a repeat timer
the above is all you can do
- only thing i can think of is to perhaps add some MOH to one or more of the messages and use that as the MOH source between the 4 slots
- 1st RAD is message 1
- then default MOH
- 2nd RAD is message 2
- then MOH file that was message 3 + moh - this will repeat to the caller and wont start at the beginning every time
- 3rd RAD is message 4
- then MOH file that was message 5 + moh - this will repeat to the caller and wont start at the beginning every time
- 4th RAD is message 6
- then default MOH
last rad can be set to repeat
other than that ( or the queue overflow option specified before ) i dont believe there is another method to have more than 4