Remote DECT phone not able to receive inbound

[Josh7]

Hi,

I set up a remote Mitel 112 Single-Cell DECT phone for one of our customers remote sites. They already have a 5330 teleworker phone set up and its working okay.

However there is an issue with the DECT phone, it cannot receive inbound calls. When the 5330 phone calls the DECT, it came up with "Not in Service"on the 5330 screen. The DECT phone is able to make outbound calls though. In the base station web interface, its showing as "SIP Registered"so I am assuming the set up on the base station is okay.

Can anyone please advise if there is a setting on the DB (or the base station) that I need to check?

Appreciate any feedback.

thanks,
Josh

[Josh7]

Hi,

I have managed to find a solution to this so I just thought of sharing it in case anyone runs into the same issue later on.

There was nothing wrong in the DB settings. The only change I had to make was to disable "Use different SIP Ports” in Network menu of the base station and that fixed the issue. I was advised by Mitel to enable it when I asked them however for some reason it was already enabled and disabling it fixed the issue for me.

Hope it helps someone who is facing the same issue.

Thanks

[sunspark]

Hi josh,
I'm trying to register 112 single cell in teleworker mode, but it doesn't works.
Error : No sip reg.
I create generic sip phone 3233 with password 3233 in mivb side.
Then in micollab i added teleworker option for 3233.
Then in mbg, teleworking, sip, i added the extension 3233.
Any idea?

[sunspark]

Hi josh,
I'm trying to register 112 single cell in teleworker mode, but it doesn't works.
Error : No sip reg.
I created  generic sip phone 3233 with password 3233 in mivb side.
Then in micollab i added teleworker option for 3233.
Then in mbg, teleworking, sip, i added the extension 3233.
Any idea?