« previous next »
Pages: [1]   Go Down

Author Topic: Contact Center Email Reports  (Read 1490 times)

Offline borogerson

  • Contributer
  • *
  • Posts: 18
  • Karma: +0/-0
    • View Profile
Contact Center Email Reports
« on: March 07, 2022, 03:10:35 PM »
If you setup a report to be emailed in CCMWeb the email fails.

IN YSE the mail server is setup and the outbound test passes.

What log can I look at for email issues.
Logged

Offline mark.vanderheijden

  • Full Member
  • ***
  • Posts: 130
  • Country: nl
  • Karma: +8/-0
    • View Profile
Re: Contact Center Email Reports
« Reply #1 on: March 08, 2022, 04:43:30 AM »
Hi,

You can find the logging here: C:\Users\Administrator\Documents\CCMLogs, check the YourSiteExplorer.log.

If the tests are all OK you should check the email settings in the "enterprise", CCMweb is using the email which is configured there.
Logged

Offline borogerson

  • Contributer
  • *
  • Posts: 18
  • Karma: +0/-0
    • View Profile
Re: Contact Center Email Reports
« Reply #2 on: March 10, 2022, 09:22:49 AM »
I checked the Yoursite log and there was no mention of any emails sent,  nohting in the CCMWeb log either.

I checked all the email settings and they are all configured.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10