edit notifcation for ACD voicemail

[lordheetsink]

I forgot where to edit forwarding notifications for a general use voice mailbox to another person's extension. specifically the VM light flashing on an extension when another mailbox has messages.

we want to change where these notifications are forwarded. I forgot the setting in database programming, and I think there was another setting in Phone Manager.

any assistance would be appreciated.

[lordheetsink]

In  UI for Communication Service (aka Phone Manager Server)
Configuration > Applications > Group Messaging
Source is the Phantom Destination is an extension or an ACD

Yes it took  three hours poking around to find this.

what would have been great is a search tool, where you could search the programming database for any reference to an extension or other object and all the things that are forwarding to it, and what not.

[Tech Electronics]

Lordheetsink,

If it is a disassociated Mailbox then you just set the Message Notification Phone within the mailbox to the extension you want it to notify.

Keep in mind this ONLY works with disassociated mailboxes as associated mailboxes are already set to notify someone. To do this with associated maiboxes you have to use the solution you already found.

Thanks,

TE