Need Software for Mitel HX 580.1003 Rev_1BA

[rhopkins]

I have a Mitel HX 580.1003 Rev_1BA but the I dont have the Admin&Diag software.

I've tried to contact my Mitel vendor -> no help.
I've tried to contact Mitel directly -> no help -> they don't deal with end users -> told me to contact a partner.
Contacted another local partner -> no help.
I would like to get access to the downloads section at mitel.com but they will not activate my account.

Frustrated by the lack of support.  Can someone help me please?

[Tech Electronics]

rhopkins,

Why don't you contact the partner that sold you the chassis?

What software version do you have on it?

Thanks,

TE

[acejavelin]

The issue is your part number is not relevant, what version of software that is installed is... If you don't know you can look in the menus on the front panel. Also worth noting you need the admin password, if you don't have it then you need to get a Mitel authorized vendor to work with support to get it reset. If you factory default the system, you will lose your licensing as well, essentially making it a brick if you don't have the license key.