Screen Recordings not available in Management Studio

[brogerson]

In Management Studio there was a button to press to view the screen recordings,  customer is telling me the button is not on the screen anymore.

They are running a bugged version where the CTSDevices database gets full and needs to be shrunk and they do have alarms that the CTSDevices database is full.

[imanm93]

Could you please confirm that the user have appropriate permission to use that function?
Do they did shrink on their database? and after that they faced the mentioned issue?