NuPoint Call Flow

[jeffh@aquacal.com]

We updated our Line Group 1 call flow with different menu options, but the changes are not working when placing a test call.  It's acting like it's still using the "old" call flow.
I've been working with our provider on a "test" call flow and finally got that working, but when copying it to the Line Group 1 flow - it seems to not have updated.

Any idea what I'm missing?

[jeffh@aquacal.com]

This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.

[bigyorkshire]

I almost responded yesterday asking if LG 1 was definitely having the calls routed to it, but didn't want to suggest something you might have already ruled out.

Glad you got it sorted 

[johnp]

This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.

We have been there