Hello,
I've ran into an issue where an existing user somehow lost their VM mailbox. When I go to add it back through the Micollab server I am getting an error. I'm in Users and Services under the NuPoint Unified Messaging tab and I hit Add New Mailbox. The mailbox number should be the same as the extension just like all my other exts. But when I hit save I get the following.
Failed to update phone MiVoice Business Multi device Phone Service [NO_DEVICE] with number 1111 (Phone Service) for user unknown on MiVBVirtualServer: User/device: Encountered the following error(s): DID Service: DID Number must be unique.
I checked and the number does exist on MiVBVirtualServer and I also checked that the mailbox 1111 doesn't exist in NuPoint.