Author Topic: Mitel MiVoice with Microsoft Teams integration  (Read 2802 times)

Offline mohkhalifa

  • Jr. Member
  • **
  • Posts: 31
  • Country: eg
  • Karma: +0/-0
    • View Profile
Mitel MiVoice with Microsoft Teams integration
« on: September 19, 2021, 02:00:57 PM »
Dear Guys,

Our company now subscribed with Microsoft 365 for all our users and I'm looking for a simple way to integrate our Mitel 3300 with MS Teams.

We have already Skype for Business 2019 On-Premise "locally" and working fine with our Mitel 3300.

So, Kindly help me for a good and easy documentation for this integration without any 3rd party solutions.

Thanks
« Last Edit: September 19, 2021, 02:16:53 PM by mohkhalifa »


Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Mitel MiVoice with Microsoft Teams integration
« Reply #1 on: September 20, 2021, 12:13:37 PM »
no choice , you need a 3rd party like Call2teams or Audiocode.

Offline mohkhalifa

  • Jr. Member
  • **
  • Posts: 31
  • Country: eg
  • Karma: +0/-0
    • View Profile
Re: Mitel MiVoice with Microsoft Teams integration
« Reply #2 on: September 21, 2021, 04:49:40 PM »
Thanks for your reply. That's mean its can't be done like Skype for Business ?

Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Mitel MiVoice with Microsoft Teams integration
« Reply #3 on: September 22, 2021, 04:28:28 PM »
You need micollab server to use sky for business instead of micollab softphone

Offline PC77375

  • Full Member
  • ***
  • Posts: 191
  • Country: us
  • Karma: +6/-0
    • View Profile
Re: Mitel MiVoice with Microsoft Teams integration
« Reply #4 on: September 28, 2021, 02:40:12 PM »
I have about 20 users on Callto365, similar integration as Call 2 teams. The integration is via MBG, and each user will be configured as a generic SIP phone. The "Call to" service is a cloud based man in the middle, handling the call between Teams and Mitel. It actually works quite well. Call to 365 also has a trunk option, which I am curious about configuring as a SIP trunk to the Mitel PBX, via MBG,  in hopes that I can use the Mitel as a trunk gateway to access local PSTN. You will require subscription to E3 and phone system license add-ons or E5. I just recently enabled call queues and was able to leverage call to 365 to route inbound PSTN calls into a Teams call queue as well as a Teams attendant. Pretty slick.

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: Mitel MiVoice with Microsoft Teams integration
« Reply #5 on: September 29, 2021, 09:23:49 AM »
I have about 20 users on Callto365, similar integration as Call 2 teams. The integration is via MBG, and each user will be configured as a generic SIP phone. The "Call to" service is a cloud based man in the middle, handling the call between Teams and Mitel. It actually works quite well. Call to 365 also has a trunk option, which I am curious about configuring as a SIP trunk to the Mitel PBX, via MBG,  in hopes that I can use the Mitel as a trunk gateway to access local PSTN. You will require subscription to E3 and phone system license add-ons or E5. I just recently enabled call queues and was able to leverage call to 365 to route inbound PSTN calls into a Teams call queue as well as a Teams attendant. Pretty slick.

Good to know - looking in to Call2Teams now. With hybrid work not going anywhere this will probably start becoming more and more prevalent.

Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Mitel MiVoice with Microsoft Teams integration
« Reply #6 on: September 29, 2021, 10:17:58 AM »
Now you can use Mitel Assistant


 

Sitemap 1 2 3 4 5 6 7 8 9 10