Hi Guys,
Bit of a strange situation here. I am helping out a company who have told me that the number for one of their regional offices hasn't worked in a year. The location's main number and any direct dial of any user do not work. You get a mixture of "busy" and "not in service" tones when you attempt to call. The odd thing is they are able to make outbound calls.
I don't have too much experience with Mitel Communications Director, but I can see from the maintenance commands that the phones are present, connected and idle. I just don't know where I'd begin to even look at troubleshooting this, I've been looking at the Mitel 3300 ICP manual but I'm not getting very far with it.
Has anyone got any suggestions? It would be greatly appreciated.
Release Level: 5.0 SP2 PR1
Platform: MXe-III, 512MB RAM