PBX has been upgraded to 9.1.2.4 and the Call Recording is at 7.3.
I have tried restarting the services and set the new Shared System Option for CTI authentication to No in the PBX but I can't seem to get the CTI link to enable.
Recording is done on the PRI but when I open Management Studio the Extension column shows the Trunk numbers instead of the extension numbers and I think it is due to the CTI Link being down.