Author Topic: Call Recording  (Read 1361 times)

Offline brogerson

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Call Recording
« on: July 12, 2021, 10:35:18 AM »
When the customer looks at calls in Management Studio the Extension column is showing the Trunk number instead of the Extension Number.   Usually after a reboot the problem is fixed but a reboot didn't fix it this time.

They have a PRI and are recording at the trunk.


Offline mitel361

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Re: Call Recording
« Reply #1 on: July 13, 2021, 12:13:28 PM »
One user? Or multiple users with the same issue?

I'd uninstall Mgmt Studio and also delete the %userprofile%\appdata\local\apps\2.0 folder

Then reinstall Mgmt Studio, test.

If multiple users are impacted, then more likely something more in common.

Give it a go.


 

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