Hi,
Because of Covid restrictions, our Call Centre's staff has a rotating working hours - half of the workers work from home and half from our call centre's premises.
Those who work from home, answer calls from their Mobile phones (MiCollab) and those who work at their workplace from their SIP deskphones.
So our Administrator has to constantly switch the IP Endpoints (when the worker is answering calls from MiCollab the admin deletes the extension number from Mitel Active SIP devices and creates a new IP Endpoint in Mitel SRC Devices - CTI).
I wonder if this can be arranged differently?