ALM0156 - Unable to move emails to processed folder

[acloghesy]

Hello!

I keep getting this error, then it clears on it's own.
We are using Office365 for this email, so performance is pretty good.
The email are being moved to the processed folder, but we keep getting this Critical Error - then it clears automatically.

Any suggestions? 
Note, I have enabled the archive so the email folder is not overly big.

Thanks in advance,

[acloghesy]

Still getting this error.  No resolution.

Critical   ALM0156 - Unable to move emails to processed folder
6/21/2021 5:00 PM   info@xxxx.com,outlook.office365.com (MachineName: [MICC] ProcessName: [StorageService])   General   

[mark.vanderheijden]

Have seen this issue before, Mitel has passed KMS article QA810 to me:

Title
ALM0156 - Unable to move emails to processed folder

Answer

DESCRIPTION
This alarm will be triggered when the storage service is unable to move messages from the Inbox folder to the Processed folder on the mail server. This will prevent us from processing the email.

SEVERITY
Critical

IMPACT
New emails will not be processed.

TROUBLESHOOTING STEPS
You will need to investigate the email server itself, as such the exact steps could vary depending on what type of email server you have.

You need to ensure that there is no space restrictions on the folder itself and/or the mailbox as a whole.

You should also check that no restrictions or permissions restrict our access to the Processed folder.


APPLIES TO
MiCC Version 8.0 and newer

Legacy Document ID
52382