Micollab and EHDU

[richmckevitt]

Hi - I have agents that are set up to use the Micollab Softphone and all works fine but when I add an EHDU licesne to the agent it seems to stop the Micollab soft phone from working. By adding this EHDU it changes the number on the Softphone (bottom Right in MIcollab) to the mobile and when they log on to Ignite they cant select the Micollab. Nor will it allow then to initialise the softphone in the micollab.

We are on MIVB 9.1 SP2, MiCollab 9.2.0.104-01 and MICC 9.3.1.0

Does anyone have any ideas?

Cheers

Many thanks Richard

[billbry66]

not clear exactly what you are doing here
i will assume that you have an ACD micollab softphone
and you want to add an EHDA

- you need to add a new number to the user account as with the EHDU settings
I normally just do it in the MiVB =- add the EHDU as an ACD agent as well to the existing user
sync with MICC
user should then have 3 options when signing in
Deskphone Micollab softphone and EHDA( mobile)

[richmckevitt]

Cheers for the reply - managed to sort it in the end by adding a 2nd Agent ID