Add user to Employee directory without extension or license

[ITMgr5]

All:
We have an increasing amount of full-time remote users. Up until now we have always given them a license and allocate and extension for them. But nowadays they use Teams for at least 90% of their communications, internal and external. They don't use micollab. They only forward their extension to their cell phones.

For this type of user we are considering NOT assigning an extension and using up a license. However there is still the scenario of a client or vendor calling the main number and going through the prompts to find someone's extension.

So, my question: Is it possible (and allowed under licensing agreements) to add employees to the employee directory who are not licensed and don't have an extension? Selecting their name would send the caller to the general voicemail box.

Sorry if this is an uninformed question - mainly wondering if there are features in our system to handle a scenario like this, or what other companies have done in this situation.

[sunspark]

if you want to be ableto forward the extension to the cell phone, you have no other choice.

you can send several DID numbers to the same voicemail boxe  or to several voicemail mailboxes. Looks to me like you don't have to associate a voicemail box with an extension.

anyway you need a voicemail licenses.

[bajangerry]

"For this type of user we are considering NOT assigning an extension and using up a license. However there is still the scenario of a client or vendor calling the main number and going through the prompts to find someone's extension."

This will require a mailbox license. It can be a transfer only directed to a system speed call number to the cell phone but it a mailbox will still need to be setup for each employee.

[ITMgr5]

Thanks guys, that is helpful