Author Topic: MiCollab teleworker not working  (Read 1186 times)

Offline mpprevost

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MiCollab teleworker not working
« on: March 25, 2021, 11:31:52 AM »
We've been trying to use soft phones with more people working from home but we're having some issues. The MGB is in DMZ mode, I have all the ports open based on the documentation but I can still only get the soft phone to work with teleworker turned off and the PC/cell phone connected to VPN. We have desk phones that have been connected via teleworker for over a year now with no issues. Mitel says its being blocked in the firewall, but I don't see anything in the logs of anything being blocked. Does anybody out there use Forinet firewalls and use the soft phones via teleworker?


Offline dilkie

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Re: MiCollab teleworker not working
« Reply #1 on: March 25, 2021, 01:44:01 PM »
what kind of "soft phones"? generic sip or something else?

Offline acejavelin

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Re: MiCollab teleworker not working
« Reply #2 on: March 29, 2021, 10:17:15 PM »
Do  you have the output of the Teleworker Network Analyzer? Retrieve it from the server, go offsite and run it... It is often quite enlightening at finding Teleworker issues.


 

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