OAISys Error - No Recording Port

[Tech Electronics]

OAISys Guys,

We are having an issue where we changed the Public IP Address of the MBGs that are also setup as the SRC for the OAISys. Since that change there has been issues with calls not being recorded as it shows, "No Recording Port" next to the call.

We verified there were only 3 out of 50 calls being used and the next call will show "No Recording Port". The MBG has 110 SRC Ports so the issue isn't with ports on that side either.

We rebooted the MBGs and the OAISys again and that did not fix the issue.

Does anyone have any experience with this type of issue?

Thanks,

TE

[sarond]

Is only on particular extensions or only when you reach a certain amount of calls?

Also how are the recording ports setup in MiVCR. i.e. are they dynamically allocated (late binding) or dedicated to each extension?

Couple of things
When a call is showing "No Recording Port" go to MiVCR system admin and look at Calls Status (Server > Recording Manager > Calls Status) do the details look correct? I have had issues where it thought is was a different extension number than what was actually on the call.

Check Device Monitors (just under Calls Status) are the required extensions "active", if not restart the L2OAI service (this will be service affecting, no calls will record during this)

Are the extensions external? i.e coming into the MBG via the WAN?

I'm no expert on MiVCR so assistance from me is going to be pretty limited.

[johnp]

Direct or Indirect recording?