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Author Topic: how to transfer an active call to a voicemail box??  (Read 1291 times)

Offline lordheetsink

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how to transfer an active call to a voicemail box??
« on: March 30, 2021, 01:56:47 PM »
we use an Office 250 and we have a few general mailboxes for specific STAR applications. no handset associated with the extension. can you transfer an active call to a STAR voice mail box? We get errors when we attempt this.

thanks in advance!
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Offline DND ON

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Re: how to transfer an active call to a voicemail box??
« Reply #1 on: March 30, 2021, 04:26:23 PM »
Press the Voice Mail key, not the transfer key. Enter mailbox number, hang up.
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Offline acejavelin

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Re: how to transfer an active call to a voicemail box??
« Reply #2 on: March 30, 2021, 10:33:43 PM »
Remember your Voicemail Key is not your Message key... The Voicemail key should be a DSS/BLF of the Voicemail Application's extension.
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Offline lordheetsink

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Re: how to transfer an active call to a voicemail box??
« Reply #3 on: March 31, 2021, 02:22:04 PM »
thanks! we use a soft key to an application for voicemail, not either of the physical buttons on the 5320 handset.

using that with the caller on the line does the trick.
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