Mitel Forums > Shoretel - MiVoice Connect

can you see active calls on Mitel Connect Director

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lordheetsink:
acquired a small business with an old ShoreTel/Mitel on-prem PRI. callers complain about dead air, no pickups.
remote workers are using soft phones (Mitel Connect app with headsets) over a VPN.
can I see who is signed in?
can I see active calls?

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