Hi all,
I've done some searching on the forums and found at least a few "leads to an answer" if you will, but wanted to ask the question again as the threads I found were "old" (at least in a tech sense).
This is probably a "social" problem looking for a technical answer, but I have been asked to see if I can hard-set IC/CO ring volume and not allow the user to alter it due to users turning down their ringer to the point where they "cannot hear it" and are ignoring calls.
The vast majority of phones are 5320e's and 5340e's.
If I whip up a test offline database and turn on OLM I can see that I can set volumes, but I am assuming the user can just re-set it (in this case, low as to not hear the ringing).
Thinking outside the box a bit, I do have a CT Gateway available, perhaps I could write some custom code (via the System OAI toolkit?) to check a list of extensions volumes and re-set them to a per-determined level if they aren't where they should be? My guess is even checking every 15 minutes would probably be to much "load" on the system? ... or should I just tell management to smack upside the head (Gibbs/NCIS style ...) those employees that turn down their ringer?
MiVoice Office 250 running 6.2.5.80 ...
Thanks,
Fred