Hi All -
The IT team is overwhelmed with requests where staff needs their ring group/extensions forwarded. In some instances, staff request that an entire ring group of 7 people is forwarded to a cell phone, for example. Not best practices but we do as requested.
Optimally, we want staff to go to their extensions and setup the forward on their own... turn it off when they are back in the office. These requests are due to inclement weather. But, with this setup, ring group calls do not ring the cell phone. Direct calls to the extension do forward to the cell phone. Is that because multi user group licenses are required? How can we forward the actual ring to a cell phone but calls to the ring group extensions do not fwd to the cell? Trying to make this easy and efficient for everyone but running into dead ends.
Appreciate the help