« previous next »
Pages: [1]   Go Down

Author Topic: Registering 6940 phone with voice recording service?  (Read 929 times)

Offline trevorh

  • Contributer
  • *
  • Posts: 5
  • Country: us
  • Karma: +0/-0
    • View Profile
Registering 6940 phone with voice recording service?
« on: February 03, 2021, 10:59:30 AM »
What do you have to do to register a 6940 phone with the voice recording service? We've been getting a "No CTI generated for device" error that is apparently being caused because this phone isn't registered with it.
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 693
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: Registering 6940 phone with voice recording service?
« Reply #1 on: February 03, 2021, 11:29:48 AM »
What is the voice recording service? Normally you would need an SRC server to tie in to a recording system.
Logged

Offline trevorh

  • Contributer
  • *
  • Posts: 5
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Registering 6940 phone with voice recording service?
« Reply #2 on: February 04, 2021, 11:25:58 AM »
We're using MiVoice Call Recording. We're pointing the phones to an MBG server.
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Registering 6940 phone with voice recording service?
« Reply #3 on: February 04, 2021, 04:51:21 PM »
The SRC and Oaisys can be set to either direct or indirect recording, you can check your setting, more than likely you need to put it in teleworker mode and point it to the SRC server
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10