6940 not loading correct firmware or load error?

[mitelphreak]

Has anyone seen a 6940 do this before?



Any idea what this indicates? This is not loading into the normal MiNet firmware (if it is Minet..)

We swapped the user's phone with a known-good one because we assumed the other was loading incorrect firmware versions or failing to load 100%. This is now happening on the new phone, too.

Are there ways to restore the firmware remotely? According the admin guide "restore defaults" only resets phone settings, not firmware.

[sunspark]

The factory reset will restore the firmware from your controller.
You can download another firmware from rhe softwares download in miacess, then install a tftp server on your computer, change the tftp server manually in the 6940 and download the new one

[mitelphreak]

What is MiAccess? We have MiCloud Business, so all phones communicate with our MBG/PBX in the cloud/Mitel datacenter.
Edit: i see https://miaccess.mitel.com/connect/ but I don't see anywhere to download firmware.

Any idea what the screen indicates? Do you think it failed to load firmware correctly?

Edit: I have deduced that the phone is being loaded in SIP mode instead of MiVoice mode. Any idea on how to change this?

[lundah]

What is MiAccess? We have MiCloud Business, so all phones communicate with our MBG/PBX in the cloud/Mitel datacenter.
Edit: i see https://miaccess.mitel.com/connect/ but I don't see anywhere to download firmware.

Any idea what the screen indicates? Do you think it failed to load firmware correctly?

Edit: I have deduced that the phone is being loaded in SIP mode instead of MiVoice mode. Any idea on how to change this?

You'd go into the Settings -> Voice Services, and select "MiVoice Border Gateway" and give it the MBG IP address. If you've got a working phone, go into Settings -> Status and use the Call Server 1 address listed in Network General Info.