Author Topic: Embedded Voicemail, Tenanting and extension dialling...  (Read 1172 times)

Offline bigyorkshire

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Embedded Voicemail, Tenanting and extension dialling...
« on: November 23, 2020, 12:05:18 PM »
Hi All,

Got a bit of a weird one. Customer has a tenanted system which we have setup for them.

DDI's come into a NameTag hunt group, Call Reroute Always to Voicemail with a Mailbox setup as a menu node mailbox to allow us to give each individual branch within the group a custom AA.

I know Embedded VM can do 'If you know the extension you wish to speak to, you may dial it now...' if I stick a DDI straight to the Voicemail HG. I also know you don't get that ability on a menu node mailbox.

However... Is there a way to have the AA kick in on the menu and have 'press 1 if you know the extension you wish to dial' and then have the system Auto Attendant kick in?

Tried it a couple of ways but so far I've come up no dice. Any suggestions welcome!

TIA


Offline sunspark

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Re: Embedded Voicemail, Tenanting and extension dialling...
« Reply #1 on: November 23, 2020, 03:44:09 PM »
Create your 1st multilevel AA with for example :
Welcome to my company, for sales press 1 for support press2.... If you know the extension press 3

When the caller press 3 - - >  create vm extension with the message : please dial the extension (this extension will be your 2nd multilevel AA)

create a 2nd multilevel AA

Offline bigyorkshire

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Re: Embedded Voicemail, Tenanting and extension dialling...
« Reply #2 on: November 24, 2020, 12:38:21 AM »
Thanks, I'll give it a go today and let you know how I fared!

Offline johnp

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Re: Embedded Voicemail, Tenanting and extension dialling...
« Reply #3 on: November 24, 2020, 05:55:21 PM »
I would avoid nametag as much as possible, creates additional headaches IMHO

Offline bigyorkshire

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Re: Embedded Voicemail, Tenanting and extension dialling...
« Reply #4 on: January 21, 2021, 09:47:34 AM »
Apologies for the late update but I've been sidtracked on other projects!

Got this working by reading the manual properly and not bloody skim reading it!  ;D

Bare in mind this is a tenanted system, so i can't have everything going to the Embedded AA, so...

DDI > NTHG (#1000) CReRA to Voicemail HG.

Menu node mailbox setup as 1100 (as it ignores the #) - and you must set the extension as the same as the mbx number! Important!

Dial into the NTHG and when the prompt plays, dial the extension you want.

EDIT - set the embedded system to allow dialling of any extension, with your exclusions for security.

Thanks again.

« Last Edit: January 21, 2021, 09:55:19 AM by bigyorkshire »


 

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