Hello this is my first post so please bear with me. I am a novice and can only do the basics in mivoice office 250 system administration and DB things. I have come across an issue now that when an outside caller(random person) calls into our business our receptionist picks up and than when someone else calls while she is on the phone with the first person, the phone will ring for the second caller and keep ringing but only for about 30 seconds than go to voicemail. It never used to do this, would just always ring until she answered.
I am wondering how I can make this second caller ringing in longer like 2 mins or forever until she is able to answer the call? We use Mitel 8528 phone with 2 DSS/PKM key assignment phones/machines connected so she can just hit the transfer button and the button on those phones and hang up.
Things I have tried is, see if the extension is in a hunt group which she is and extend those timers and extend the timers in the system/timers and limits. None worked still only rang for 30 seconds than to voicemail. Any help or guidance is appreciated. Thank you.
