Author Topic: How to clone MITEL SSD?  (Read 2943 times)

Offline acejavelin

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Re: How to clone MITEL SSD?
« Reply #15 on: December 17, 2020, 08:34:23 AM »
Talk to your vendor... Get a copy of the system software that is the same as what you have and the technicians handbook, they should provide them at little or no cost.

Do a backup, shutdown and remove the current drive and install the new one. Do a clean install in your new drive with FixPartition parameter (required on new drive) and then boot and restore database.

Now run on either drive, but remember if you upgrade one, you need to the "backup" drive as well. We had a couple customers doing this but after so many years and learning how quickly we can install and restore to a new disk, they all just stopped or moved to raid or virtual setups.

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Offline hack3rcon

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Re: How to clone MITEL SSD?
« Reply #16 on: December 17, 2020, 04:11:37 PM »
Talk to your vendor... Get a copy of the system software that is the same as what you have and the technicians handbook, they should provide them at little or no cost.

Do a backup, shutdown and remove the current drive and install the new one. Do a clean install in your new drive with FixPartition parameter (required on new drive) and then boot and restore database.

Now run on either drive, but remember if you upgrade one, you need to the "backup" drive as well. We had a couple customers doing this but after so many years and learning how quickly we can install and restore to a new disk, they all just stopped or moved to raid or virtual setups.

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Thank you for your opinion.
How can I do a clean install? If I create a backup from current settings and restore it on new system then all of my phone configuration restored?
How can I obtain the ova file for setting up a Virtual environment? Can I email my MITEL license to MITEL and they give it to me?

Offline acejavelin

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Re: How to clone MITEL SSD?
« Reply #17 on: December 17, 2020, 05:50:58 PM »
Quote
How can I do a clean install?
The instructions for a clean install are clearly laid out in the technicians handbook.

Quote
If I create a backup from current settings and restore it on new system then all of my phone configuration restored?
Yes, and if you also select messages and call detail, it will be essentially a mirror image of you existing system.

Quote
How can I obtain the ova file for setting up a Virtual environment?
You will need to go through your authorized vendor

Quote
Can I email my MITEL license to MITEL and they give it to me?
No... They will not respond to you except to tell you to contact your authorized vendor. You must have one, if not, you can talk to another vendor and get your license records migrated over to them. End-users do not control their own software licenses, those are managed by your vendor.

Offline hack3rcon

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Re: How to clone MITEL SSD?
« Reply #18 on: December 19, 2020, 07:41:17 AM »
Quote
How can I do a clean install?
The instructions for a clean install are clearly laid out in the technicians handbook.

Quote
If I create a backup from current settings and restore it on new system then all of my phone configuration restored?
Yes, and if you also select messages and call detail, it will be essentially a mirror image of you existing system.

Quote
How can I obtain the ova file for setting up a Virtual environment?
You will need to go through your authorized vendor

Quote
Can I email my MITEL license to MITEL and they give it to me?
No... They will not respond to you except to tell you to contact your authorized vendor. You must have one, if not, you can talk to another vendor and get your license records migrated over to them. End-users do not control their own software licenses, those are managed by your vendor.
How can I obtain the technicians handbook?
I'm not a phone system technician and I want to know:
1- This new installation is kind of backup and not affected old SSD Drive?
2- This new installation doesn't remove any old configuration or...? For example, when you want to install an OS on a PC, then you can remove or format all partitions and...
3- Any video that shows how to install?

Thus, this .ova file is in-person delivery?

Offline acejavelin

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Re: How to clone MITEL SSD?
« Reply #19 on: December 19, 2020, 10:05:35 AM »
How can I obtain the technicians handbook?
I'm not a phone system technician and I want to know:
1- This new installation is kind of backup and not affected old SSD Drive?
2- This new installation doesn't remove any old configuration or...? For example, when you want to install an OS on a PC, then you can remove or format all partitions and...
3- Any video that shows how to install?

Thus, this .ova file is in-person delivery?
Maybe I am not being exactly clear here... Most of the things you are talking about require access to Mitel Connect, their support site, which is not available to end users but only to authorized dealers and certified installers.

If you want the technician's handbook, ask your vendor or just Google it, it is out there. Note they are somewhat version specific... A THB for "Release 9" won't completely apply to one for MiVoice Business version 8. Mite has gone through some crazy versioning schemes over the years (Release 2-9, then MCD 4.0 and some oddball version specific changes, up to MiVoice Business 9.1 currently). That said, from MCD 5.0 through MiVB 8.0, things are largely the same, but from 9.0 and beyond it is a totally different animal as they did a complete software rewrite and it uses a different base OS, so you kind of need to have some idea what your looking for.

The "new installation" is just that, a new installation... If you do a backup from the first disk, swap the disk and do a new install, and then restore the database, it is 100% the same thing. You could just shutdown, remove the drive and install the backup drive, and turn the system back on and after it boots up will be in exactly the same state it was when you removed the backup drive initially, the only thing missing would be the changes made since you pulled that drive out. Essentially the only things NOT stored on the hard drive itself are network and IP settings, everything else is on the drive.

Comparing hard drive in a Mitel system isn't really a good correlation to a PC, it is not a "personal computer" but more like an appliance and something that is all encompassing that you don't mess with normally... Better to think of the hard drive in a Mitel as the engine in your new car. If it fails, you get a new one installed and the car is the same as it was before. You can mess with the "engine", but that makes things your responsibility now and, unlike the engine scenario, there isn't much help out there for things.

How your dealer would deliver the actual OVA file to you I can't answer, most do it electronically. Again, this is an OVA appliance, other than the settings, you don't mess with the OS or anything else EXCEPT the documented interfaces. Messing around "under the hood" is discouraged, but it's your baby... Just don't expect to get much assistance, not because we don't want to but because no one does it.

Your Mitel isn't a PC, and although some aspects are similar it does not follow the same rules as your Windows or Linux desktop PC, it is a very specialized device. I am not saying you can't hack away at it, but your likely not going to find a ton of support here for it. No one does this as the Mitel is a package, it is intended as an enterprise grade solution and any messing with it can and will break that and there is ZERO support except going back to stock.

Mitel runs on a dealer/vendor based system... Mitel does not deal with (most) end-users directly at all, it's products and information and closed and proprietary and not "open" in any way and even technical documentation is only available to dealers and certified installers.

My advice to you is to make monthly backups, or after major changes, and engage your vendor for some of these things. I am not trying to discourage you from experimenting and discovering things, but tread very carefully in a production environment... One mistake could cause hours or even days of downtime. I am just saying to be careful and remember this is not a toy.
« Last Edit: December 19, 2020, 10:11:51 AM by acejavelin »

Offline hack3rcon

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Re: How to clone MITEL SSD?
« Reply #20 on: December 22, 2020, 10:22:56 AM »
How can I obtain the technicians handbook?
I'm not a phone system technician and I want to know:
1- This new installation is kind of backup and not affected old SSD Drive?
2- This new installation doesn't remove any old configuration or...? For example, when you want to install an OS on a PC, then you can remove or format all partitions and...
3- Any video that shows how to install?

Thus, this .ova file is in-person delivery?
Maybe I am not being exactly clear here... Most of the things you are talking about require access to Mitel Connect, their support site, which is not available to end users but only to authorized dealers and certified installers.

If you want the technician's handbook, ask your vendor or just Google it, it is out there. Note they are somewhat version specific... A THB for "Release 9" won't completely apply to one for MiVoice Business version 8. Mite has gone through some crazy versioning schemes over the years (Release 2-9, then MCD 4.0 and some oddball version specific changes, up to MiVoice Business 9.1 currently). That said, from MCD 5.0 through MiVB 8.0, things are largely the same, but from 9.0 and beyond it is a totally different animal as they did a complete software rewrite and it uses a different base OS, so you kind of need to have some idea what your looking for.

The "new installation" is just that, a new installation... If you do a backup from the first disk, swap the disk and do a new install, and then restore the database, it is 100% the same thing. You could just shutdown, remove the drive and install the backup drive, and turn the system back on and after it boots up will be in exactly the same state it was when you removed the backup drive initially, the only thing missing would be the changes made since you pulled that drive out. Essentially the only things NOT stored on the hard drive itself are network and IP settings, everything else is on the drive.

Comparing hard drive in a Mitel system isn't really a good correlation to a PC, it is not a "personal computer" but more like an appliance and something that is all encompassing that you don't mess with normally... Better to think of the hard drive in a Mitel as the engine in your new car. If it fails, you get a new one installed and the car is the same as it was before. You can mess with the "engine", but that makes things your responsibility now and, unlike the engine scenario, there isn't much help out there for things.

How your dealer would deliver the actual OVA file to you I can't answer, most do it electronically. Again, this is an OVA appliance, other than the settings, you don't mess with the OS or anything else EXCEPT the documented interfaces. Messing around "under the hood" is discouraged, but it's your baby... Just don't expect to get much assistance, not because we don't want to but because no one does it.

Your Mitel isn't a PC, and although some aspects are similar it does not follow the same rules as your Windows or Linux desktop PC, it is a very specialized device. I am not saying you can't hack away at it, but your likely not going to find a ton of support here for it. No one does this as the Mitel is a package, it is intended as an enterprise grade solution and any messing with it can and will break that and there is ZERO support except going back to stock.

Mitel runs on a dealer/vendor based system... Mitel does not deal with (most) end-users directly at all, it's products and information and closed and proprietary and not "open" in any way and even technical documentation is only available to dealers and certified installers.

My advice to you is to make monthly backups, or after major changes, and engage your vendor for some of these things. I am not trying to discourage you from experimenting and discovering things, but tread very carefully in a production environment... One mistake could cause hours or even days of downtime. I am just saying to be careful and remember this is not a toy.
Thank you.
When I plug a raw SSD Drive to my device, then installation started automatically? Or I need the OS .iso file?
What is your solution for network and IP settings?

Offline acejavelin

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Re: How to clone MITEL SSD?
« Reply #21 on: December 22, 2020, 12:10:42 PM »
How can I obtain the technicians handbook?
I'm not a phone system technician and I want to know:
1- This new installation is kind of backup and not affected old SSD Drive?
2- This new installation doesn't remove any old configuration or...? For example, when you want to install an OS on a PC, then you can remove or format all partitions and...
3- Any video that shows how to install?

Thus, this .ova file is in-person delivery?
Maybe I am not being exactly clear here... Most of the things you are talking about require access to Mitel Connect, their support site, which is not available to end users but only to authorized dealers and certified installers.

If you want the technician's handbook, ask your vendor or just Google it, it is out there. Note they are somewhat version specific... A THB for "Release 9" won't completely apply to one for MiVoice Business version 8. Mite has gone through some crazy versioning schemes over the years (Release 2-9, then MCD 4.0 and some oddball version specific changes, up to MiVoice Business 9.1 currently). That said, from MCD 5.0 through MiVB 8.0, things are largely the same, but from 9.0 and beyond it is a totally different animal as they did a complete software rewrite and it uses a different base OS, so you kind of need to have some idea what your looking for.

The "new installation" is just that, a new installation... If you do a backup from the first disk, swap the disk and do a new install, and then restore the database, it is 100% the same thing. You could just shutdown, remove the drive and install the backup drive, and turn the system back on and after it boots up will be in exactly the same state it was when you removed the backup drive initially, the only thing missing would be the changes made since you pulled that drive out. Essentially the only things NOT stored on the hard drive itself are network and IP settings, everything else is on the drive.

Comparing hard drive in a Mitel system isn't really a good correlation to a PC, it is not a "personal computer" but more like an appliance and something that is all encompassing that you don't mess with normally... Better to think of the hard drive in a Mitel as the engine in your new car. If it fails, you get a new one installed and the car is the same as it was before. You can mess with the "engine", but that makes things your responsibility now and, unlike the engine scenario, there isn't much help out there for things.

How your dealer would deliver the actual OVA file to you I can't answer, most do it electronically. Again, this is an OVA appliance, other than the settings, you don't mess with the OS or anything else EXCEPT the documented interfaces. Messing around "under the hood" is discouraged, but it's your baby... Just don't expect to get much assistance, not because we don't want to but because no one does it.

Your Mitel isn't a PC, and although some aspects are similar it does not follow the same rules as your Windows or Linux desktop PC, it is a very specialized device. I am not saying you can't hack away at it, but your likely not going to find a ton of support here for it. No one does this as the Mitel is a package, it is intended as an enterprise grade solution and any messing with it can and will break that and there is ZERO support except going back to stock.

Mitel runs on a dealer/vendor based system... Mitel does not deal with (most) end-users directly at all, it's products and information and closed and proprietary and not "open" in any way and even technical documentation is only available to dealers and certified installers.

My advice to you is to make monthly backups, or after major changes, and engage your vendor for some of these things. I am not trying to discourage you from experimenting and discovering things, but tread very carefully in a production environment... One mistake could cause hours or even days of downtime. I am just saying to be careful and remember this is not a toy.
Thank you.
When I plug a raw SSD Drive to my device, then installation started automatically? Or I need the OS .iso file?
What is your solution for network and IP settings?
None of those... You need an rs232 connection, the system software files, an FTP server, an understanding of VX works software installation via FTP on Mitel and a lot of patience.

This requires changing boot line parameters similar but not the same as a Linux installation, this is done in the VX works shell.

if you have never done this before, you should really get your vendor involved, doing something incorrectly could literally render the system unbootable regardless of the hard drive. The VX works shell can be extremely dangerous if you don't understand what you're doing

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Offline acejavelin

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Re: How to clone MITEL SSD?
« Reply #22 on: December 23, 2020, 02:09:47 PM »
Any idea?

Sure, I have an idea what is happening but I am not sure how it helps... RTC8260 is essentially the boot image (think initial RAM disk, like initrd/initramfs type of system, but proprietary) that takes over after the initial boot code from VXworks gets the system going. It is loading into RAM (@0x6857c8 address) and is not executing properly, stalling the system out.  After the "Starting at xxxxx" statement, there is a usually a pause that seems longer than it should be, and it starts loading other files and services from the disk into memory. Something in your cloning process did not happen properly.

If this was a running system and it happening in service, this would be a hard stop condition and usually indicates drive corruption. If this was a customer system and on a version prior to 9.0, I would likely consider doing a reload of the OS and restoring a backup, and if this was not the first time this had occurred, I would probably replace the drive as well.

Offline Dogbreath

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Re: How to clone MITEL SSD?
« Reply #23 on: December 24, 2020, 07:49:09 AM »
We aren't posting these scary replies just because we're the High Priests of Mitelhood and we don't want you learning our knowledge, it really is arcane and complex. You don't have the proprietary tools available to you and you will struggle to license the system and restore a backup. You aren't going to be able acquire the above from a forum thread.
I don't like to be defeatist, but you either need to pay a Mitel partner to fix it for you, or you need to replace the phone system with something that can be managed by someone with more general IT skills.

Offline hack3rcon

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Re: How to clone MITEL SSD?
« Reply #24 on: December 24, 2020, 03:43:33 PM »
VxWorks version is 5.5.2.
I don't know why MITEL has hidden anything. Software, Tools and...!!!!


Offline acejavelin

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Re: How to clone MITEL SSD?
« Reply #25 on: December 24, 2020, 03:57:21 PM »
VxWorks version is 5.5.2.
I don't know why MITEL has hidden anything. Software, Tools and...!!!!
Mitel software is closed and proprietary... Their policies, and many other companies, are only certified/trained people who have agreed to their T&C essentially are the only ones with access to this. Consumers are purchasing a service, not just hardware, software, and licensing codes.

Not everything is open source, nor should it be. Early on in the internet even posting documentation could get you in trouble with Mitel and other companies.

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Offline johnp

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Re: How to clone MITEL SSD?
« Reply #26 on: December 29, 2020, 07:08:20 PM »
VXworks is Windriver as is the Linux version now I believe. I don't think Mitel makes changes to this OS. Might research on how it works, but for me I would say get the raid controller or put the software on 2 drives and do a backup and restore with a periodic swap. Yes this will have some down time.


 

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