Author Topic: Forward external inbound calls only  (Read 982 times)

Offline jascrous

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Forward external inbound calls only
« on: November 18, 2020, 04:51:52 PM »
Hello!

A temporary business need has presented itself where we have two external extensions that needs to forward only 'external inbound' calls.  4 digit internal calls to this number would not change.

example below:  assume 5555551234 (x1234) is extension that needs rule applied

...jane doe dials 4 digit internal 1234 -> no change x1234 rings normally
...baby doe calls from outside facility direct to operator, and is then forwarded to x1234 -> no change x1234 rings normally
...john doe calls from outside facility direct to 5555551234 -> call forwards

Anyone have any experience or guidance on making this work, i am not finding a solution??

Thanks in advance for feedback!

Jason


Offline johnp

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Re: Forward external inbound calls only
« Reply #1 on: November 18, 2020, 06:04:16 PM »
DID calls or via transfer?

Offline jascrous

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Re: Forward external inbound calls only
« Reply #2 on: November 18, 2020, 06:05:47 PM »
DID calls or via transfer?

DID calls

Offline lundah

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Re: Forward external inbound calls only
« Reply #3 on: November 18, 2020, 11:45:39 PM »
Call Rerouting can handle DID and internal calls differently. Set up an always re-route and send DID calls to the new destination but don't reroute the internal calls.

Offline jascrous

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Re: Forward external inbound calls only
« Reply #4 on: November 24, 2020, 08:44:31 AM »
Call Rerouting can handle DID and internal calls differently. Set up an always re-route and send DID calls to the new destination but don't reroute the internal calls.

Thanks, got it with this advise!


 

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