Night mode stops working

[lundah]

I'm a little new to the MiVO 250, I'm a longtime SX-2000/3300/MiVB guy who moved into a role at an MSP that has fair number of MiVO 250's out there. We have one customer with a system running 6.1.4.something, about every 6-8 weeks for the last 6 months or so, the system stops switching to night mode as scheduled and requires a major reset to get it working again. Of course they don't have active SWA, so I can't go to product support, anyone have a clue what the issue might be? Hardware or software? Is there any way to set up a monthly reboot to try to head off the issue?

[acejavelin]

The MiVO 250 doesn't have an "auto" schedule for Day/Night... That is only changed manually.

The only way to do Time of Day routing is with a STAR application...

[DND ON]

Is the system programmed for a scheduled reboot prior to its daily backup? Or is the daily back up scheduled for a time that the system is in day mode?

Either could cause the system to come back in day mode instead of night mode. Check the history log for a reboot next time this happens.

[Tech Electronics]

lundah,

Check to see if they have a MiVoice Office Application Suite or more commonly referred to as Phone Manager since that is the name of the client.

The MOAS change the systems Day/Night on a schedule, but most likely DND ON is correct with his answer.

Thanks,

TE

[lundah]

I misunderstood the trouble report. They manually enable night mode by pressing a key on a phone. About every 6-8 weeks, after doing that, the night greeting does not kick on on the voice mail. We have to reset the system to get it to work again.

[Tech Electronics]

lundah,

So, what does it do if it doesn't use the Night Mode settings?

1. Are they using the same Call Routing Application for Day and Night? If this is the case do they hear the Day Message still?
2. Do they use a different Call Routing Application for Day and Night? If this is the case what do they hear?

Thanks,

TE

[lundah]

They live answer during the day. In night mode, they go to a CRA, play a greeting where callers can either leave a message in the general mailbox or are forwarded to an on-call phone via transfer to a phantom. When it stops working, callers hear nothing or possibly a beep, and are disconnected. We managed to sell them SWA so we can run this by tech support, but seeing as they're on 6.1.4 currently, I'm upgrading them to the latest release first.

[Tech Electronics]

Linduh,

Perform a DB save and a Voice Pricesdor save of all of the voice prompts and mailboxes.

Next default the DB and backup DB of the MiVO-250.

Perform a DB check on the DB

Load back in the DB and VP information.

See if that fixes your problem.

Thanks,

TE

[lundah]

Thanks, I may just do that procedure when I do the software upgrade. Dumb newbie question, since the documentation I can find doesn't really clarify, I know I need to update the license file for the upgrade, but do I apply the new license file before I upgrade the system software from USB, or after?

[Tech Electronics]

lundah,

After, I don't think it will let you do it before as it would be for the wrong version.

Thanks,

TE