We currently are using Mitel Mx-One Provisioning V 6.3, MiCC 9.3, and MiCollab for our major departments in the college. We've been experiencing some problems when calling internally. For example when someone calls the main number from a cell phone, the call goes directly to voicemail and plays greetings, then when the action defined is to time out to contact center group and the call is released perfectly. Here is the problem, when you dial the 5 digits extension internally, the call goes to voicemail, plays greeting, same action define but the call drops. This only happens with internal callers using the 5 digit extension which then transfers to contact center groups. Any tips as to what might be causing this?
